S13-401: Measuring Outsource Testing Vendors

Track: Leadership Perspectives for Testers

Many organizations use outsource testing service providers now. About a dozen or so large vendors exist, with hundreds of medium, small, and boutique providers as well. Some of their customers have positive opinions about their services, and some are less positive, but very few are able to actually quantify the effectiveness and efficiency of their vendors. So, their opinions about the services they receive are just that: opinions. We can do better than that. Join today’s breakout session with Rex Black to learn how to put some metrics in place to assess your vendor’s performance, and perhaps to drive some improvements, especially in high-risk and high-volume situations.

Session Takeaways:

  • Key ideas about why testing service providers need specialized metrics, not the generic ones your sourcing people have for development service providers.
  • A set of customizable metrics that apply to most testing service providers.
  • A set of goals for each metric, suitable for inclusion in annual contracts and for use to evaluate (and compare) vendor performance.
  • Moo-shoo pork (just kidding about that one)

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Session Speaker:

Rex BlackRex Black – President, RBCS
With a quarter-century of software and systems engineering experience, Rex Black is President of RBCS (www.rbcs-us.com), a leader in software, hardware, and systems testing. As the leader of RBCS, Rex is the most prolific author practicing in the field of software testing today. His popular first book, Managing the Testing Process, has sold over 40,000 copies around the world, including Japanese, Chinese, and Indian releases, and is now in its third edition. He has written over 30 articles, presented hundreds of papers, workshops, and seminars, and given about 50 keynotes and other speeches at conferences and events around the world. Rex is the immediate past President of the International Software Testing Qualifications Board and of the American Software Testing Qualifications Board.