S13-1002: Achieving Software Quality Without Organizational Commitment

Track: Leadership Perspectives for Testers

Many organizations just are not committed to quality. These organizations don’t value the expertise, commitment, and initiative of their test team or have no quality process or test team at all. In organizational cultures where holding your nose and pushing software out the door is considered best practice, test managers are challenged to develop inventive ways of recruiting and retaining staff, finding the time to perform the essentials of testing, and identifying and ensuring that important defects are examined and addressed.

Because applications don’t automatically achieve quality through wishful thinking, test managers have to use a variety of ways to make sure their teams can make significant contributions to software projects while sleeping peacefully at night. Test managers must become Quality Evangelists, convincing skeptical senior managers that the cost of quality is far outweighed by the benefits. This presentation provides ideas for test managers who don’t have the time or resources to do their jobs in the way they were trained.

If you are frustrated with a lack of time, resources, and respect, this presentation is designed to give you some tools to fight back to accomplish the best job possible.

Session Takeaways:

  • Why organizations find it so difficult to commit to quality.
  • How to foster a commitment to quality among project managers and senior managers.
  • How to create an effective QA process with limited time, few resources and little funding.
  • How to create an effective QA team using resources within the organization.
  • How to keep the team motivated in a test-averse climate.

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Session Speakers:

Peter VarholPeter Varhol – Evangelist, Seapine Software
Peter Varhol is a well-known writer and speaker on software and technology topics, having authored dozens of articles and spoken at a number of industry conferences and webcasts. He has advanced degrees in computer science, applied mathematics, and psychology, and is currently solutions evangelist at Seapine Software. His past roles include technology journalist, software product manager, software developer, and university professor.

Gerie Owen – Testing Manager, Northeast Utilities
With 25 years of experience in a variety of testing environments, Gerie Owen has a wide range of experience in different organizations that have enabled her to both appreciate best practice and to develop good practices where none exist.