F13-101: Customer-Driven Testing

Track: Test Strategy, Process and Design

We like to say that “Customers Define Quality” but often find it difficult to put that value into practice. In this session, we will review a set of practices that pull customers into the testing process at all stages of the software life-cycle.

Session Takeaways:

  • Why it is important to pay special attention to customers when designing a test strategy.
  • 10 strategies to prepare the QA team to be strong customer advocates.
  • 12 practices to use during the software life-cycle to effectively build quality into your products.

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Session Speaker:

John RubertoJohn Ruberto – Product Development Leader, Intuit, Inc
John has been developing software in a variety of roles for 26 years. He has held positions ranging from development and test engineer to project, development, and quality manager. He has experience in aerospace, telecommunications, and consumer software industries. Currently, John is the Quality Leader for QuickBooks Online, a web application which helps small business owners manage their money. He received a B.S. in Computer and Electrical Engineering from Purdue University, an M.S. in Computer Science from Washington University, and an MBA from San Jose State University.