F12 – 602: Aetna Case Study – Model Office

Track: Test Strategy, Process and Design

The Model Office Program came into existence due to a contractual stipulation of a newly forged Aetna partnership with a key vendor partner. The Project team recognized that Model Office was not traditional IT testing. This new testing had very little to do with the conventional IT aspect but instead was all about Business Process validation. It was promptly identified that this type of testing was not in the current portfolio of testing services and therefore would require a new methodology and a new team to execute it.

The newly established Model Office team successfully executed Model Office testing for several of the Program’s work streams since its inception in early 2011. Model Office testing is an innovative focus on Business process analysis and concentration on risk identification. It was recognized that there is obvious benefit in programs comprehending risks and enabling proactive mitigation. As a result it was determined that Model Office testing be an available option to all programs across the enterprise.

The Model Office Process can be described or simplified into four phases, each having a focused purpose and specific intent. Engagement, Assessment, Execution and finally, Monitor and Review.

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Session Speaker:

Fariba MarvastiFariba Marvasti – Sr. QA Manager II, Aetna
Fariba Alim-Marvasti has responsibility for the Model Office, Informatics and Medical Management teams at Aetna Life Insurance Company. She leads an innovative organization driving Process improvements across Aetna with delivery responsibility for testing/quality assurance within the Informatics and Medical Management domains. She is a result-oriented Senior IT Executive with over 25 years of proven ability to lead and manage IT organizations, delivering cost-effective solutions, while maintaining productive customer relationships.

Prior to joining Aetna, Fariba was a Vice President at Travelers supporting Commercial Lines and was responsible for Information Management strategy. She also held the position of Assistant Vice President at Cigna Healthcare responsible for delivery of an enterprise data warehouse. Fariba has earned Masters of Science degrees in Health Care Management from Hartford Graduate Center, CT and Applied Mathematics from Syracuse University, NY.