F11-Key-1: What We Can Learn by Listening to our Defects?

Track: Keynote

As Yogi Berra famously said, “You can observe a lot just by watching”…Or listening for that matter. In testing, we can listen to our defects. Defects can tell us a lot about what’s going on with our projects, a lot about the current quality of our products, and a lot about our software engineering process and its capabilities. For example, how many defects can you expect users to find after you release the product?

In some cases, defects can tell us interesting things about what’s not going on, too. For example, when testers have previous hands-on user experience, do they really write better defect reports? In this talk, Rex will discuss important things test professionals can learn by listening to defects. He’ll illustrate these insights with a variety of case studies and examples. You’ll walk away ready to listen to your defects, and to understand what they’re telling you.

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Session Speaker:

Rex BlackRex Black – President, RBCS
Rex Black is a prolific author, practicing in the field of software testing today. His first book, Managing the Testing Process, has sold over 50,000 copies. He has published six other books on testing, Advanced Software Testing: Volumes I, II, and III, Critical Testing Processes, Foundations of Software Testing, and Pragmatic Software Testing. He has written over thirty articles, presented hundreds of papers, workshops, and seminars, and gives keynotes and other speeches at conferences and events around the world. Rex is the immediate past President of the ISTQB and the ASTQB.